DO YOU WANT TO UNLEASH THE ENORMOUS CAPABILITY WITHIN YOUR PEOPLE?
This Peak Performance Coaching Program provides an ideal environment for organisations to explore, maintain and develop positive working cultures.
The course also offers the necessary skills for coaches in the environment to address such issues as:
• Morale
• Choosing the appropriate improvement tool
• Understanding when Coaching IS the answer – as opposed to Training
• How and why Operating Standards are critical to the coaching process
• The ability to give useful feedback that enables an individual to improve their skills
and performance
• Designing effective development activities & tracking them across time
• Managing the balance between employee and organisational needs
• Coaching relationship vs the team leader relationship
• Organisational behaviour
Workshop Content Overview
The following information offers a high-level overview of the Peak Performance Coaching workshop sessions.
| Workshop 1 |
Setting the Stage for Coaching in YOUR environment: Creating Organisational Culture through Coaching / Definitions & Benefits |
| Workshop 2 |
Learning to choose the correct improvement tool. Where Training ends and Coaching begins. Developing Organisational Standards ~ the beginning of the coaching story. |
| Workshop 3 |
The Brass Tacks – Part 1: Learning to Observe |
| Workshop 4 |
The Brass Tacks – Part 2: Learning to create Development Activities and track them across time. |
| Workshop 5 |
The Real Thing: Learn / Do / Learn Modelling. |
| |
Note: this half day is spent on client site and must be conducted on a day when the contact centre is operating as per usual ~ and observations can take place. It is often extended to a full day to include initial scheduling of coaching activities for each coach’s team |
| Workshop 6 |
The Moment of Truth: Learning the rules for effective feedback / The Positive Sandwich / Setting up the Ground Rules for conducting an effective feedback session. |
| Workshop 7 |
Learn / Do / Learn – Practice giving feedback followed by a question and answer session about coaching |
| Workshop 8 |
Building dynamic activities: How to create facilitator’s guides and activities that effectively address specific skills. |
| Workshop 9 |
Learn / Do / Learn – Create centre specific activities and begin a database for continued learning between coaches |
| Workshop 10 |
More Coaching Resources: Conduct and Learning Styles Audit / Coach-ability Audit / Difficult Coaching Scenarios Practice |
Alive & Kicking Solutions use a real approach to human interaction that enables individuals, teams and organisations to connect at a deeper, more authentic, level ensuring understanding, trust and respect and leading to more creative and productive workplaces.
Email us at hello@aliveandkicking.com.au for more information.
Effective leaders and managers empower their people to become the best employees possible. Empowered staff will lead your organisation toward greater success by aligning their abilities and competencies towards the strategic direction of the business. This course addresses the unique and specific skills required to harness the power of your employees through coaching for performance improvement.
Program Overview
Coaching skills include attentive listening, strategic questioning, keen observational ability, and the appropriate mindset, one based on honesty with compassion and integrity. Alive & Kicking Solutions has trained hundreds of people to be workplace coaches over the years and has now distilled the best elements of our 5 day course in to this one day, hands-on workshop. It is specifically designed for leaders and managers to learn some of the most critical skills needed to be able to drive performance and achieve KPIs.
What Next?
We believe every business is different and a one size fits all approach will rarely result in the best outcome. We customise this course to suit your unique training needs. The success of our training is in our familiarisation process. We ensure that the solutions we deliver directly relate to your business challenges.
Download the pdf, call us on 1300 305 789 or email hello@aliveandkicking.com.au for more information.
Telling a person that his/her position is redundant, when this is not what the person wants, is one of the most challenging conversations any leader can be confronted with. It is more difficult than firing a person, or telling someone that he/she didn’t get the expected promotion. Issues of fear, loss, anger, confusion and complete denial are common in these interactions. Leaders must be equipped with the skills and tools to manage themselves and the people affected.
Program Overview
This workshop focusses on having the most difficult of all conversations, the one in which a leader must tell an employee that he/she is losing a job. The position is being made redundant, that there is either an option of redeployment – or there are no alternatives available. Participants will learn critical skills for handling the different conversations – from breaking the news to the final interaction
What Next?
We believe every business is different and a one size fits all approach will rarely result in the best outcome. We customise this course to suit your unique training needs. The success of our training is in our familiarisation process. We ensure that the solutions we deliver directly relate to your business challenges.
Download the pdf, call us on 1300 305 789 or email hello@aliveandkicking.com.au for more information.
The choice to become a leader is a courageous and exciting one. In the past, people have “fallen” or even been shoved into leadership roles and had to learn through trial and error. This dynamic workshop is perfect for the new leader, or those who are being groomed for leadership in the future. It will equip them with some basic tools and skills, and lay out a course for the journey ahead. Participants will be enabled to continue their learning journey for themselves – and know exactly what to ask for next. Give your new leaders the best chance by setting them up to succeed.
Program Overview
This workshop will begin with some critical distinctions about what it means to be a leader. We will focus on Best Practice Leadership skills, tools, techniques and information. We will also explore the differences between transactional leaders and transformational leaders ~ and how and when these approaches are viable. Participants will walk away with some tangible tools and techniques that can be put into practice immediately. Participants will also map out a learning journey that will take them solidly into the future.
What Next?
We believe every business is different and a one size fits all approach will rarely result in the best outcome. We customise this course to suit your unique training needs. The success of our training is in our familiarisation process. We ensure that the solutions we deliver directly relate to your business challenges.
Download the pdf, call us on 1300 305 789 or email hello@aliveandkicking.com.au for more information.
This workshop addresses the issue of office politics head on. Participants will walk away with an understanding of how to spot the politics and be equipped with skills for managing themselves in political situations. The workshop will give participants an opportunity to make decisions about who and how they want to be. Finally, participants will learn powerful skills, techniques and multiple ways to manage the situations to a positive end. These are the critical skill sets of diplomacy and negotiation.
Program Overview
Understand that office politics is a reality – and learn to spot the signals of political tactics.Learn that there are ways to engage and to disengage with these situations. Learn tools and techniques to employ – and make powerful choices about each situation as it arises. Gain confidence and skills in managing yourself through politically charged situations. Learn powerful and effective diplomacy and negotiation skills.
What Next?
We believe every business is different and a one size fits all approach will rarely result in the best outcome. We customise this course to suit your unique training needs. The success of our training is in our familiarisation process. We ensure that the solutions we deliver directly relate to your business challenges.
Download the pdf, call us on 1300 305 789 or email hello@aliveandkicking.com.au for more information.
