Testimonials

Multiple Sclerosis Society Of WA

I am pleased to provide a testimonial for Alive and Kicking Solutions following the outstanding work they have done for us to upskill our telemarketing staff.

As one of Western Australia’s largest not-for-profit organisations supporting people with multiple sclerosis we manage and operate a telemarketing function covering both daytime and evening shifts.

Recognising the need to further increase sales results, we asked Alive and Kicking Solutions if they would assist us.

What resulted was a tailormade sales training program geared to the specific needs of both telemarketing staff and their managers.

The reaction from staff was very enthusiastic and our customers and prospects have responded in a highly positive manner.

Having experienced programs of this nature previously, both in Australia and Europe, I rate the Alive and Kicking Solution as the most informative and practical and therefore the best.

Principal Solicitor, The Environmental Defender's Office (WA) Inc

An added bonus for me in doing this course was learning skills for communicating better with clients which is helpful to me in many aspects of my work.

National Sales Manager - Bank South Pacific

Employees have changed and they are continuing to live above the line and this is what your training has done. It has left a good impression and I really want this to be rolled out to the rest of our organisation because I am seeing results at work and also with their personal family life.

I want my staff to be happy both at work and home and they know who is responsible for it. It is their responsibility and your training has fully highlighted that and they are now taking ownership of this.

Motorola

Hi there - Not really an enquiry, more of a thank-you. I took a week-long leadership development course run by Alive & Kicking whilst working at Motorola a couple of years ago. The course was fantastic, and really opened my (rather cynical) eyes to a lot of things I didn't know about myself. Many of the successes I've had since then are directly attributable to the things I learnt about myself during that course. I was reflecting on that today, so I thought I'd say thanks to Fran and the team at Alive & Kicking! Stewart

MS Society Of Western Australia

It is my pleasure to recommend the services of Alive and Kicking Solutions and in particular encourage you participate in the Dynamic Training Skills - Master Facilitation Program.

I have known Fran Berry and Phil Everist for 7 years and was fortunate enough to be mentored by Fran in the Core Communication Skills Program. I became an accredited facilitator of the course for the company I was working for at the time. To try and describe the impact of the knowledge learned during this time is so difficult to explain, as it was life changing. Not only are the tools useable in daily life as well in business, they provide you a framework to better understand interpersonal relations and put you in a position of true control in all dealings with people.

Since being accredited, I have been able to use the techniques and tools learned during the accreditation program in my everyday work. As a Manager, the skills are used in circumstances such as:

* Staff development
* Training
* Customer complaint handling
* Presentation Skills
* Negotiations at all levels (whether direct reports, customer, senior management, new accounts)

Alive and Kicking Solutions has a unique style, whereby they teach you how to truly understand human behaviour and psychology and the “why” behind people do or say certain things. The most powerful techniques learned is how to use this to your benefit to be the most successful you can. The energy and passion imparted is amazing and the tools provided are invaluable.

If you are looking to not only increase your own personal success, though those who you are responsible for, then this course is for you. Alive & Kicking provide outstanding assistance, guidance, mentoring and are a professional team who will certainly give you more than your financial investment.

Pacific Brands / Dunlop Foams

I wanted to express a big thankyou to you both for the course last week.

I was really looking forward to the course, as I was hoping to learn some skills to make me feel more confident in my new sales position. You both delivered all of what I was hoping for and more. I found the training to be thorough yet enjoyable - a hard task!

The most interesting thing I found about your course was that you allowed us to easily open our minds up to a different way of thinking. It feels great to break the habits and develop new skills which will allow me to communicate better to not only my customers, but my colleagues and even friends and family. This has been somewhat of an awakening for me and I feel empowered!

I’m already using some of the tools that you have given me. I have written some “reminder” notes and stuck them on the dash of my car - “Isn’t that interesting” is my favourite. I read these notes and look at my little “bad attitude monster” box, before or after a customer visit and I’ve found this to be very helpful. Before this course, I often found myself getting very upset by “verbal abuse” from my customers - I now “step outside of myself” and think “isn’t that interesting”! I’m finding that I’m TOTALLY listening to my customers, instead of thinking of my response before they have finished speaking - I found this to be one of my downfalls. Similarly, I found that I tend to interrupt - so I have written a “No Interruptions!” note for the car dash. I am truly grateful that throughyour course, I have found my “bad” habits and can now work on them.

I honestly feel that your course will benefit my employer, my colleagues, my customers, my friends and family - and most importantly, MYSELF!! I am also impressed that you offer such a thorough follow up system, so I have no doubt that I will improve more and more as the time goes on.

I will look forward to speaking to both of you soon. I have kept your numbers and plan on calling you for help with any tricky situations!

Synergy

Hi Julie

I was discussing with my team leader how I felt about Alive & Kicking and she suggested I should email you and let you know as well.

I have thoroughly enjoyed each session and have benefited greatly from them all. In particular these last 2 which have been
discussing the steps of negotiation and we have gone through "Rapport" & "Discovery".
As I was saying to Lana I no longer feel like a person doing my job off a script and feel much more comfortable in dealing with our customers. I feel empowered. I have definitely much more rapport with customers and feel much more comfortable in asking questions that assist me in understanding what they want so that I can provide a resolution.
I feel as though I have more freedom to deal with each call individually and this makes my work so much more interesting and satisfying.

So, a great big thanks for Alive & Kicking.

Regards


Carol Haylett

Synergy

Just a quick thankyou for implementing this training for Synergy staff, on a personal level it has really helped me working in this new environment but also
outside of work in everyday life. It has opened wide my eyes to my own shortcomings in a positive way and has pushed me to become a better emplooyee and human being.