NCCP Responsible Lending Communication Training
Are you ready to train your staff to have compliant communications?
Alive & Kicking Solutions brings you everything you need in one convenient package!
As you are no doubt aware, ASIC has released the Regulatory Guides, RG206 & RG209 which outline the requirements of all persons who are involved in lending.
This new legislation imposes further requirements on all parties involved in the lending process. Among the significant changes is the requirement of all lending personnel to hold conversations that are both compliant and documented.
The Alive & Kicking Core Communication Skills Training will provide all the requirements needed to help your staff understand and feel comfortable with compliance, have compliant conversations, document them appropriately, test and measure the outcomes, and most importantly, you will be able to prove that you have taken all reasonable measures to adhere to the NCCP requirements.
Alive & Kicking Solutions has developed a training program that will make the journey for your staff members accessible, absorbable, and actionable. Upon applying the components of the communication process, your staff members will be engaging in compliant conversations easily and efficiently.
Benefits for Your Organisation
- Support in bringing the new compliance measures on board and getting the processes embedded into “business as usual”.
- A full support program that will serve to keep your team assessed as compliant over the long term.
- The ability to structure the training in multiple ways that will suit the needs and constraints of your organisation. We will help you to manage the impact that training has on your workforce management.
- The ability to structure the coaching program in ways that will suit the need and constraints of your organisation.
- Multiple ways to add the training to your induction process easily and cost-effectively.
- A proven communication model that will assist with ALL areas of communication ~ from service to sales, and internal to external.
Aside from the compliance measures, the Core Communication Skills Program gives your staff members a whole host of other benefits. These include:
Added Benefits for Your Staff Members
- The ability to listen effectively and completely
- The ability to speak with customers in a respectful and caring way
- The ability to establish trust and take control quickly and easily
- The ability to create up-selling and cross-selling opportunities with a needs based focus in a totally compliant way
- The ability to build loyal customer relationships with your customer base
- The ability to communicate effectively, efficiently and with ease
- Multiple skills and tools that, when used regularly, increase confidence and results
What are the Critical Success Factors for this Regulatory Compliance Training?
Critical Success Factors
- Our training programs offer all of the necessary aspects to be fully compliant & give full return on investment
- Positioning Processes to help your staff understand what is meant by Compliance
- Training components to help put lenders at ease with the process and with compliance issues
- Full integration with your current and existing processes and procedures
- Complete customisation and branding that makes this “Your Process ~ Your Way”
- A proven communication model
- Multiple support processes
- Valuable and plentiful practice sessions to increase lender confidence and useability
- Full conversational documentation that is quick and easy
- Expert feedback from Master Facilitators
- A proven coaching model
- Access to Master Facilitators as part of the life-time program
- Options for bringing the program in-house over the long term
- Multiple ways to present the training and coaching programs
- Follow Up processes at all levels
- Training sessions that are effective, engaging, interactive, dynamic and fun
Why are we the right team to bring you this training?
- Our Master Facilitators have over 15 years of experience training in the Financial Services Industry. We understand banking, lending, credit, and all of the legislation that affects this industry sector.
- We have specialist knowledge and a long, successful track record in training call centre representatives and retail operations in the banking industry.
- We are able to customise our training programs to meet the specific and unique needs of your different departments.
- We bring TAA assessor qualifications to your organisation, and we have used those skills to map and structure the program to ensure a clear fit with the Regulatory Guide requirements.
- We offer you an opportunity to try the program with no risk. We believe so completely in our work and our results, that we’ll give you an opportunity to test drive the program at no charge, just to see if we HAVE WHAT YOU NEED.
So What’s Next?
If you’re ready to find out more about this timely training program and how we can help your organisation and your team members to comply with the regulations, then please contact us now.
Phone: 1300 305 789
