Half Day Building Rapport Fast
Our experience shows that while most people are aware that rapport is important – they aren’t doing a consistently great job of it.
How many customer service experiences have you had, recently, where you received very poor service – all because the rapport skills simply weren’t there? It is even possible that the person serving you truly believed that he/she was doing a great job, but didn’t know that it wasn’t working!
By the end of this ½-day session, participants will be able to:
- Define Rapport for your specific environment
- Discuss how Pitch affects rapport
- Discuss how Volume affects rapport
- Discuss how Speed of Speech affects rapport
- Discuss how Diction affects rapport
- Discuss how Accents can be managed to maintain rapport
- Discuss how Tone builds rapport (or damages it)
- Describe Non-Verbal factors that are important in building and maintaining rapport
- List words to use, and words to refrain from using, that will affect rapport
- Demonstrate the ability to use all of the tools discussed in a role-play situation
Enquire Now
Phone 1300 305 789 or use the form below
