The ability to communicate effectively is a crucial skill in any business environment.  The Core Communication Skills Program has been designed specifically by Alive & Kicking Solutions to address what we believe are the 3 keys to developing staff with exceptional communication capabilities.

These 3 key factors are:

1. Attitude & State.
   The development of positive “can do” attitudes and the skills/knowledge such that an individual can control their emotional state
2. Habit Control.
   Unconscious thoughts and habits largely determine a person’s actions in the workplace. Awareness of those habits, how to change them in conjunction with on-going developmental support are crucial to mastering the skills of customer service, sales, teamwork and leadership.
3. Core Communication Skills.
   All customer contacts, whether sales or service based, involve either over the phone, face to face or written communication. Critical skills include listening, choice of language, using words by choice rather than by accident or habit, vocal tone, rapport, control of the conversation and the ability to handle any situation.

This course is recommended for anyone who deals with customers, staff in other departments, team members or managers.

Upon completion of this Course, participants will be able to:

• Discuss the benefits of having a strong communication process and tool kit.
• Explain 10 Techniques for Shifting Your Attitude and Maintaining Emotional Control at work and in your personal life.
• Describe how the 5 S’s process can be used in any communication to achieve a positive outcome.
• Explain the concept of neural pathways and the how habits can be changed
• List the 7 Guiding Principles of communication and explain how each one contributes towards becoming a master communicator.
• List 5 concepts of building rapport.
• Describe the difference between positive and negative language
• List 3 different types of negative language
• Describe barriers to effective listening

Enquire Now

Phone 1300 305 789 or use the form below

1. Select Courses and Services Of Interest
2. Lunchbox Sessions
   Scripting For Customer Service Staff
   Scripting For Sales Staff
   Sales Coaching
   2 Hour Focus Sessions - Customer Service
   2 Hour Focus Sessions - Sales
   Half Day Rapport Building Skills
   Half Day Hats Managers Wear
   1 Day Customer Service Training
   1 Day Supercharge Your Sales
   1 Day Standard Settings Workshop
   2 Day NLP For Sales Program
   2 Day Assertive Leadership
   Multi Day Customer Service Development
   Multi Day Peak Performance Coaching Skills
   
3. Your Name(required)
4. Email(valid email required)
5. Contact Number
6. Message

 

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