Facilitated Workshops
Facilitated workshops are a powerful tool for exploring issues, developing skills and creating clarity in your environment. The workshop content can be fully provided by Alive & Kicking Solutions based on content from our core training programs or customised to meet a specific need.
Our facilitators are experts at helping the participants to get below the surface and gain deeper understanding that will enable them to be more effective in their roles and responsibilities.
Examples of topics that can be addressed through our workshops includes:
- Handling difficult customers
- Managing complaints
- Listening skills
- Email and letter writing
- Awareness of Bullying in the Workplace
- Empathy and appropriate acknowledgements
- Questioning skills
- Techniques for building fast and long lasting rapport
- Negotiation skills
- Increasing sales
- Asking for the sale
- Managing attitude and motivation
- Dressing for success
- Workplace health and wellness
- Goal setting
- Dealing with customers experiencing hardship
- Managing stress in times of change
- Assertive leadership
- Coaching Principles
- Giving feedback
- Conducting performance reviews
- Call monitoring and scoring
Call us now on 1300 305 789 to find out how you can find out more about the Alive & Kicking difference or send us an enquiry using the form below:
