Customer Service Training
Looking for a dynamic, in-house customer service training solution that can be customised to YOUR business?
There are the 3 keys to developing customer service employees with exceptional capabilities. These 3 key factors are:
1. Attitude & State.
The development of positive “can do” attitudes and the skills/knowledge such that an individual can control their emotional state.
2. Habit Control.
Unconscious thoughts and habits largely determine a person’s actions in the workplace. Awareness of those habits, how to change them, in conjunction with on-going developmental support are crucial to mastering the skills of customer service, sales, teamwork and leadership.
3. Core Communication Skills.
All customer contacts, whether sales or service focused, involve either over the phone, face-to-face or written communication. Critical skills include listening, choice of language, using words by choice rather than by accident or habit, vocal tone, rapport, control of the conversation and the ability to handle any situation.
Our Customer Service Training programs are based on these 3 factors and are fully customised to the nature of the customer service you provide:
- Face to face
- Over the counter (retail)
- On the phone
- Contact Centre (call centre)
- On the road business to business consultants
- Home visits
- Written communication (email, letters, sms)
Our programs are developed around a core set of communication skills that apply in all customer service situations then we customise the course with specific content based on your business to ensure your employees are getting the skills they need to do their job effectively:
- debt collection
- dealing with sensitive issues
- providing information about products and services
- handling complaints
- assisting customers with product or service enquiries
- developing customer relationships and customer loyalty
Best of all, our training is delivered in a dynamic and engaging format using group activities, experiential learning techniques, interactive discussion, simulations, practice sessions and scenarios we develop from your workplace.
Related Links
Free Customer Service Consultations
Scripting For Customer Service Staff
2 Hour Focus Customer Service Sessions (3 sessions per day)
Half Day Rapport Building Fast
1 Day Customer Service Training
Multi Day Customer Service Development
Call us now on 1300 305 789 to find out how you can find out more about the Alive & Kicking difference or send us an enquiry using the form below:
