Delivery: Public Session

Duration: 4 hours (8.30 – 12.30pm)

Venue: Wentworth Plaza Hotel, Perth ~ 17th October 2012

Overview:

Join us for a surprising and fun workshop that will show you how to develop and implement company standards that increase your business results.

In this workshop you will learn how creating well defined standards:

· Reduces staff absenteeism, late starters and early finishers

• · Increases staff commitment and motivation
• · Maintains high level performance
• · Keeps staff morale high
• · Presents a consistent corporate image to customers
• · Ensures all marketing messages and customer communications are consistent
• · Creates a more enjoyable workplace

Your Standards are not Your Employees Standards

Every organisation has standards, and many companies mistakenly assume that all or their employees know what they are; how to interpret them, and align them to their company’s values, vision, and current initiatives with no misapplications, right?

We’ve learned to never assume.

After running hundreds of courses in all sorts of organisations we have continually found that this is not the case. Employee’s often have only a vague idea about what the company’s standards are and how they apply specifically to them.

That is why this is one of our most popular workshops.  The vast majority of participants to this workshop have roughly the same realization after about the first hour:

“I had no idea that standards needed to be so detailed! No wonder we are getting such inconsistent behaviour in the workplace!”

Workshop Outline

This workshop provides you with an in-depth exploration of the standards that exist in your own workplace.

It also reveals to you the implications of your company’s current state of standards.

Standards not only have to be created in the correct manner; they must also be communicated in the correct manner.

This hands-on workshop provides a very clear approach to examining the thoroughness and effectiveness of your organisation’s workplace standards.

It will show you how to make the necessary adjustments to improve them..

If your workplace has any of the following behaviours present, we suggest you need to explore the underlying reason these exist – it usually relates some way back to the organization’s standards:

• · People coming in late, or arriving at various times, even though the start times are clearly documented.
• · Various levels of work commitment – some of the staff are highly productive, some are hardly productive
• · Workplace performance begins at high level from new employees, and then drops noticeably after a period of time
• · Staff morale varies
• · Inconsistent interpretation of ‘professional attire’, particularly among different age groups.

Standards Setting Skills for Leaders

In this Workshop you will explore the following topics to address the above elements that exist in any organization:

• Key Performance Areas/Indicators and Performance Standards (targets) for their team members
• How and why standards are created and how they are meant to be used
• The importance of standards in the environment, and how to ensure all staff operate ‘from the same page’
• How to effectively analyse performance information , and discuss its limitations when used alone
• The Performance Management Process and where workplace Coaching fits in.

Come prepared: bring along some of your organisation’s standards, such as: job descriptions, dress codes, performance targets (workplace goals, sales targets), etc.

Places are limited, so book now to ensure your spot.

The following information describes the workshop programs and the topics covered in our Peak Performance Coaching Course.

Morale choosing the appropriate improvement tool

Understanding when Coaching IS the answer – as opposed to Training

How and why Operating Standards are critical to the coaching process

Monitoring skills to capture words & phrases used by the employee and customer

The ability to give useful feedback that enables an individual to improve their skills and performance

Designing effective development activities & tracking them across time

Managing the balance between employee and organisational needs

Coaching relationship vs the team leader relationship

Organisational behaviour

As part of our ethical platform, it is important to us that our clients realise maximum return on investment for any program or new skills they implement. This coaching program helps to ensure that return.

Without support for training/new skills, the new skills learned dissipate rapidly ~ along with the investment.

The Coaching Program provides an ideal environment for organisations to explore, maintain and develop positive working cultures.

The primary purpose of this course is to provide participants with a forum (coaching) to create the desired cultural behaviours, & specific team and individual performance outcomes for their working environment.

Through the 10 consequtive workshops, participants will develop the skills, tools and processes to use coaching as a way and means to assist team members in meeting organisational requirements. These requirements include (but are not limited to) KPIs, improving performance across a wide variety of hard and soft skills, improving and maintaining positive morale and increasing job satisfaction for all participants.

 This course will ensure that the focus on succession planning and career development that is a focus for your team takes place.

Delivery: Public Session

Duration: 4 hours (8.30 – 12.30pm)

Venue: Wentworth Plaza Hotel, Perth ~ 10th May 2012

The information delivered during this workshop will discuss the different “hats” a manager wears. This can also be described as the roles every manager plays.

Do you or your leaders ever feel confused, or confuse the people around you? It could be that you are not wearing the right hat at the right time!

Participants will be presented with a way to look at these roles and make decisions about how and when to wear each different hat.

At completion of this workshop participants will:
List the “hats” or “roles” that every manager plays.
Define the boundaries of each role.
Describe what the purpose is for each role – and discuss when this role is appropriate.

Explain the risk of role overlap.
Explain the risk of wrong role choice.

Feel a LOT less confused about which hat to wear and when – this workshop is full of those leadership ‘aha’ moments!

Delivery: Public sessions in August 2012- Perth only

Duration: 2 days

Venue: Wentworth Plaza Hotel, Perth 22/23rd August 2012.

Whether you are looking to improve the quality of service to your customers or clients, improve internal communications or improve the productivity and attitudes of your staff, the primary skill development need is still the same: the art of human communication.

The Core Communication Skills program is a highly interactive face to face training program.

The training has been designed to give participants the tools and techniques to:

• Manage attitudes and self motivation
• Understand different communication styles
• Improve performance by changing habits
• Manage emotions on a daily basis and in difficult situations
• Develop and maintain positive relationships with people
• Choose appropriate and effective words to achieve positive communication outcomes
• Use questions effectively to clarify intentions and needs
• Negotiate win/win solutions for all parties
• Handle difficult or hostile conversations
• Present solutions to people based on how it will personally benefit them
• Leave people with positive communication experiences to help engender trust

Our Core Communication Skills program is designed to help organisations achieve the following benefits:

• higher productivity
• less mistakes due to poor communication
• happier employees
• fewer work place dramas caused by misunderstandings
• higher attrition – your employees find it a more enjoyable place to work
• less complaints
• higher levels of trust between individuals and departments reducing silos of information
• less office politics
• happier customers because there are less internal mistakes

The Facilitation Methods We Use

Our programs incorporate many different delivery modes. We use principles from the following fields of study:

• ALT (Accelerated Learning Technology)
• NLP (Neuro-Linguistic Programming)
• Experiential Learning Techniques
• Educational and Organisational Psychology

We incorporate the use of the following facilitation methods:

• Games
• Audio Taped Learning Sessions
• Workshopping
• Reward and recognition
• Brainstorming
• Handout materials (reference resource)
• Written Instructional Material (workbooks and other written aides)
• Scenario Based Role Play
• Case Studies
• Learning Checks
• Profiling Instruments
• Multi-level Feedback

Summary

The Alive & Kicking Solutions Core Communication Skills is a powerful tool for developing employees  and creating working environments that are productive and enjoyable to be in. Be apart of this training experience today!

Delivery: Breakfast Forum

Duration: 2 hours (7.00-9.00am) ~ 16th May 2012

Venue: Globe Dining Room – Parmelia Hilton, Mill St, Perth

Alive & Kicking Solutions and LimeBridge Australia ~ come together once again to form a powerful duo of expertise.

The previous breakfast events were held in November 2011 and February 2012, and it was agreed by the group of attendees, that this event was a powerful and worthwhile forum to continue on a quarterly basis.

We are pleased to announce this quarters event topic, as chosen by the previous attendees ~ Leadership Empowerment part 2 (that’s right they couldn’t get enough of this topic!)

This ”Meeting of the Minds” will once again be facilitated by Fran Berry (Director of Alive & Kicking Solutions) and Steve Mitchinson (Associate Director of LimeBridge).

Delivery: Breakfast Forum

Duration: 2 hours (7.00-9.00am) ~ 8th February 2012

Venue: Globe Dining Room – Parmelia Hilton, Mill St, Perth

Alive & Kicking Solutions and LimeBridge Australia ~ come together once again to form a powerful duo of expertise.

The previous breakfast event was held in November 2011, and it was agreed by the group of attendees, that this event was a powerful and worthwhile forum to continue on a quarterly basis.

We are pleased to announce this quarters event topic, as chosen by the previous attendees ~ Leadership Empowerment.

This ”Meeting of the Minds” will once again be facilitated by Fran Berry (Director of Alive & Kicking Solutions) and Steve Mitchinson (Associate Director of LimeBridge).

Over breakfast the group of 12 senior managers will discuss common issues and problems, facilitated by Fran Berry (Director of Alive & Kicking Solutions) and Steve Mitchinson (Associate Director of LimeBridge).

The first task of the group will be to pick the topic of greatest interest from subjects like:

• What is stopping you delivering better customer experiences?
• What is the best way to manage work and workflow?
• How do you align the business to customer issues?
• What prevents effective communication on customer issues across a business?
• How do you do more to engage staff?

9th November 2011
7-9.30am
Globe Dining Room – Parmelia Hilton, Mill St,
Perth