Sales Training
Looking to increase sales in your business?
The concept of sales is relatively simple:
- deliver great customer service
- create a relationship which makes the sales process enjoyable
- find out what is at the core of the customer’s purchasing emotions: needs, wants, concerns, circumstances, goals, facts they need, lifestyle (to name a few)
- match the benefits of your products to the customers needs (personalising the benefits)
- ask if they are happy to make the purchase – if they are unsure then go back to step 3
- leave the customer with a wonderful purchasing experience so they will come back and buy and will also tell all their friends how great you are
While the concept may be simple, being good at sales isn’t easy and requires good training.
Fortunately, Alive & Kicking Solutions offer a world class sales training program that uses a range of innovative, dynamic and interactive training methods to develop sales people with exceptional sales, communication and emotional intelligence skills in the following areas:
- Developing a personal ‘can do’ attitude and the ability to shift to a positive state of mind when necessary
- Mastering habits – while motivation is what gets you started, habit is what will keep a person getting top results
- How to have control over the words being used and to use the most positive and appropriate words for any given situation
- How to control vocal characteristics such as tone, pitch, speed, volume, diction and managing accent
- Creating rapport and building customer relationships
- Developing trust and being in control of the conversation
- Using the right communication tool at the right time in the right way
- Negotiation techniques aimed at getting customers to give required information without losing rapport
- Use of appropriate questioning techniques aimed at understanding the true needs, wants, values , concerns and circumstances of the customer
- How to present solutions that include personalised benefits and confirm agreement
- Techniques for dealing with hostile and difficult customers
- How to close a communication in a way that will increase customer satisfaction and promote return business
Our in-house training programs are customised to the needs of your business and to the constraints you have around budget and releasing employees from their job for training. Our training also includes contentl designed to help sales people to be responsible for creating their own dynamic, enjoyable and productive sales environment.
Our facilitated training programs are ideal for any business looking to increase sales revenue:
- Face to face sales
- Over the counter (retail)
- Phone base sales (telemarketing, telesales)
- Contact Centre (call centre)
- On the road business to business sales consultants
- Home visits
- Written communication (email, letters, sms)
Click here for more information on our facilitated training
Related Links
Free Sales Process Consultations
2 Hour Focus Sales Sessions (3 sessions per day)
Call us now on 1300 305 789 or send us an enquiry using the form below for more information on how we can help you to create a sales team with low staff turnover that consistently gets results :
