Courses

These programs and services are delivered on-site in your workplace , exclusively for your staff.   While our head office is in Perth, Western Australia, we do operate nationally and internationally.

All of our training programs, workshops, and services are delivered with the same dynamic, interactive, Alive & Kicking Solutins style.

Click the title for additional information.

Short Sessions and Services By The Hour

Lunch Box Sessions

We come to your workplace and deliver engaging lunchbox sessions (between the times of 11am and 2pm) to your interested staff members.  Each session lasts one hour.  Please contact us for details on how to book your series of sessions.

Scripting For Customer Service Staff

When working with customers, it is important to remember that words are very powerful.  Using the wrong words can very quickly change the situation from good to bad, and the customer’s perception of the service your organisation provides.

Scripting For Sales Staff

Many sales people struggle with fear and contact reluctance because they are not confident in what to say to get the best results.  Sales scripting  is an ideal solution in any sales environment to help sales people improve their results and hit their sales targets.

Sales Coaching

Sales people are often thought of in the same way as high performance race horses – they need constant attention, motivation and new ideas to keep them supercharged.  One-on-one coaching is an ideal mechanism to help sales staff maintain and develop their sales skills and motivation.

2 Hour Focus Customer Service Sessions (3 sessions per day)

These short 2 hour sessions are ideal for really honing in on a specific customer service issue in your organisation that needs improvement.  Minimum order is 3 sessions for a delivery on one day.

2 Hour Focus Sales Sessions (3 sessions per day)

Give your  sales results a boost with these short and sharp sales sessions.  Target a development area from our list or let us come to you and customise sessions to meet your specific needs.  Minimum order is 3 sessions for a delivery on one day.

Half Day Rapport Building Fast

Our experience shows that while most people are aware that rapport is important – they aren’t doing a consistently great job of it.  This dynamic half day program will give participants the skills to build rapport fast.

Half Day Hats Managers Wear

The information delivered during this workshop will discuss the different “hats” a manager wears.  This can also be described as the roles every manager plays.  Participants will be presented with a way to look at these roles and make decisions about how and when to wear each different hat.

Full Day & Multi-Day Programs

1 Day Customer Service Training

Customer Service essentials – get your customer service employees “wow”ing your customers so they tell their friends how good the service is and keep coming back for more.

1 Day Supercharge Your Sales

This course is a must for anyone in sales.   The most common complaint we get is that people feel uncomfortable asking for a sale.   We all know that the key to success is the conversion of leads into sales – and that’s what this course is all about.

1 Day Standards Setting Workshop

This workshop is ideal for Team Leaders and Managers.  This facilitated workshop addresses the critical need for well structured and clearly defined standards.  It helps participants to identify missing, inaccurate, unenforced and poorly defined standards in their environments.

2 Day NLP For Sales

NLP is now a widely recognised process for improving sales results.  This powerpacked 2 day program will give participants the skills and techniques to improve their sales results and gain a distinct advantage over the rest of the market.

2 Day Assertive Leadership

The purpose of this 2-day course is to provide participants with tools, techniques, and a forum for discussing difficult team related issues that require effective and mature leadership skills.  All of the topics discussed in this course are aimed at providing participants with tools and skills they can take away and use immediately in the environment to better handle difficult situations.

Multi Day Internal Communication & Interpersonal Skills Development

Create positive working environments and improve productivity with this dynamic course that gives practical tools and information to imrove communication and interpersonal skills in your organisation.

Multi Day Customer Service Development

This is our flagship program.  It focuses on providing a complete customer service training program, covering all aspects of delivering consistent, world-class quality, customer experiences.   2 or 3 day versions available.

Multi Day Peak Performance Coaching

The Alive & Kicking Solutions Coaching Program provides an ideal environment for organisations to explore, maintain, and develop positive working cultures. The primary purpose of this course is to provide participants with a forum (coaching) to create the desired cultural behaviours, & specific team and individual performance outcomes for their working environment.

Call us now on 1300 305 789 to find out more about how Alive & Kicking Solutions can help your organisation to achieve the benefits listed above.  Please feel free to also send us an enquiry using our Contact Form.

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Alive & Kicking Solutions offers the following public programs:

Select the program title for more information

45 Minute Power Sessions

40 high energy 45 minute sessions to choose from. Energise your staff members and give them some take away value in a time period you can afford.

Art Of Human Communication – 2 Day Weekend Program

Ideal for any human individual wishing to improve relationships through better life communication skills.

This weekend program is based on our highly succesful Core Communications Skills program that we have been running in the corporate environment for 8 years – many participants have asked if we would run a similar weekend program for family and friends so here it is.

Leadership Unleashed – 1 Day Program With The RSPCA of WA

Here’s the workplace challenge. Create a high-performance team which produces great results with minimal supervision. Add in agiility dog training and support for the RSPCA. Sound intriguing? Select the program title for all the details.

Need More Information?

Call 1300 305 789 or Contact Us.

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Are you ready to train your staff to have compliant communications?

Alive & Kicking Solutions brings you everything you need in one convenient package!
As you are no doubt aware, ASIC has released the Regulatory Guides, RG206 & RG209 which outline the requirements of all persons who are involved in lending.

This new legislation imposes further requirements on all parties involved in the lending process.   Among the significant changes is the requirement of all lending personnel to hold conversations that are both compliant and documented.

The Alive & Kicking Core Communication Skills Training will provide all the requirements needed to help your staff understand and feel comfortable with compliance,  have compliant conversations, document them appropriately, test and measure the outcomes, and most importantly, you will be able to prove that you have taken all reasonable measures to adhere to the NCCP requirements.

Alive & Kicking Solutions has developed a training program that will make the journey for your staff members accessible, absorbable, and actionable.  Upon applying the components of the communication process, your staff members will be engaging in compliant conversations easily and efficiently.

Benefits for Your Organisation

• Support in bringing the new compliance measures on board and getting the processes embedded into “business as usual”.
• A full support program that will serve to keep your team assessed as compliant over the long term.
• The ability to structure the training in multiple ways that will suit the needs and constraints of your organisation.   We will help you to manage the impact that training has on your workforce management.
• Multiple ways to add the training to your induction process easily and cost-effectively.
• A proven communication model that will assist with ALL areas of communication ~ from service to sales, and internal to external.

Aside from the compliance measures, the Core Communication Skills Program gives your staff members a whole host of other benefits.

These include:
Added Benefits for Your Staff Members

• The ability to listen effectively and completely
• The ability to speak with customers in a respectful and caring way
• The ability to establish trust and take control quickly and easily
• The ability to create up-selling and cross-selling opportunities with a needs based focus in a totally compliant way
• The ability to build loyal customer relationships with your customer base
• The ability to communicate effectively, efficiently and with ease
• Multiple skills and tools that, when used regularly, increase confidence and results

What are the Critical Success Factors for this Regulatory Compliance Training?

Critical Success Factors

• Our training programs offer all of the necessary aspects to be fully compliant & give full return on investment
• Positioning Processes to help your staff understand what is meant by Compliance
• Training components to help put lenders at ease with the process and with compliance issues
• Full integration with your current and existing processes and procedures
• Complete customisation and branding that makes this “Your Process ~ Your Way”
• A proven communication model
• Multiple support processes
• Valuable and plentiful practice sessions to increase lender confidence and useability
• Full conversational documentation that is quick and easy
• Expert feedback from Master Facilitators
• A proven coaching model
• Access to Master Facilitators as part of the life-time program
• Options for bringing the program in-house over the long term
• Multiple ways to present the training and coaching programs
• Follow Up processes at all levels
• Training sessions that are effective, engaging, interactive, dynamic and fun

Why are we the right team to bring you this training?

• Our Master Facilitators have over 15 years of experience training in the Financial Services Industry.    We understand banking, lending, credit, and all of the legislation that affects this industry sector.
• We have specialist knowledge and a long, successful track record in training call centre representatives and retail operations in the banking industry.
• We are able to customise our training programs to meet the specific and unique needs of your different departments.
• We bring TAA assessor qualifications to your organisation, and we have used those skills to map and structure the program to ensure a clear fit with the Regulatory Guide requirements.
• We offer you an opportunity to try the program with no risk. We believe so completely in our work and our results, that we’ll give you an opportunity to test drive the program at no charge, just to see if we HAVE WHAT YOU NEED.

So What’s Next?

If you’re ready to find out more about this timely training program and how we can help your organisation and your team members to comply with the regulations, then please contact us now.

Please get in touch using our Contact Form or via phone on 1300 305 789.